Friday, May 15, 2026, at 5 PM – The current Online and Mobile Banking will be unavailable through Monday morning.
Monday, May 18, 2026, at 9 AM – Your new Digital Banking and Mobile Banking will be available.
✔ Action Item Quick Navigation Tips
☐ Verify contact info is up to date: Self Service > Self Administration > Personal Preferences
☐ Download ACH batch and wire history: Move Money > ACH Transfers/Wire Transfers > History
☐ Download list of recurring/scheduled transfers: Move Money> ACH Transfers/Wire Transfers > Scheduled
☐ Complete Quicken/QuickBooks transaction download, if applicable. Refer to guides for instructions.
☐ Contact your Branch or Relationship Manager with questions.
✔ Action Item Quick Navigation Tips
☐ Log into new Digital Banking Login
☐ Update/Download new mobile app Visit your App store
☐ Review & re-establish alerts: Settings > Alerts
☐ Review/Re-establish recurring transfers: Transfers & Payments > Online Activity
☐ Reconnect QuickBooks, if applicable; refer to guides for instruction.
☐ Review/Update ACH & Wire templates: Business Banking > Payments > Templates
ACH Batch History
Q: Will my batch history be available in Digital Banking?
A: Batch history reports will not be available. We recommend you print or download any information needed.
ACH Templates
Q: Will my existing ACH Templates be available in Digital Banking?
A: Your existing ACH Templates will be available in the new Digital Banking. We encourage you to review your templates for accuracy.
ACH Uploads
Q: Will I be able to upload ACH files in Digital Banking?
A: Yes, you will be able to upload files via CSV or NACHA file format depending on access permissions. You may need to reconfigure your current CSV upload file to match the requirements of Digital Banking. A template will be available within the new system for guidance.
Q: Do I need to make any changes to my NACHA file?
A: No, you will not need to make any changes to your NACHA file.
Q: Can I process an ACH Batch on May 15th?
A: Yes, you can process any Same Day and next day batches on May 15th up to the 2 PM cutoff. Any ACH batch scheduled for May 19th or later will not be processed and must be rescheduled in the new system.
Q: Are there any changes to ACH processing?
A: Yes. Visit the Digital Banking Resource Page > Video Training > ACH ORIGINATION VIDEO
Q: Are there any changes to batch validation?
A: No. Continue to email [email protected] with your batch details.
Q: Are there any changes if I use QuickBooks and/or Quicken?
A: Yes, there are important steps for you to take. Please refer to the QuickBooks/Quicken guides located here: Digital Banking Resource Page.
Q: What is the cutoff time for Positive Pay?
A: The cutoff time for both Check and ACH Positive Pay is 12:30 PM. All exception items must be reviewed prior to the cutoff time. System-generated alerts will be emailed to users with access to Positive Pay and have items pending decisions. Notifications are generated prior to 8 AM with a reminder at 10:30 AM, if items are still outstanding.
Q: Are there changes to the Positive Pay process?
A: Yes, you will be able to decision both check and ACH exceptions. Payee verification is now available for checks.
Q: Will exception Positive Pay items be available for review in Business Digital Banking beginning May 18th?
A: Yes, beginning May 18th, exception Positive Pay items will be available in Digital Banking for review and decisioning.
Q: Will my existing ACH Positive Pay rules be available in the new Digital Banking?
A: Yes, we will transfer your existing ACH Positive Pay rules into Digital Banking. However, we recommend that you verify the information to ensure accuracy.
Q: How can I make new ACH rules or manage my existing rules?
A: When an exception ACH item is presented in Digital Banking for review, you will be able to create a new rule for the payee. ACH rules can be made for specific ACH IDs and dollar amount/threshold.
Q: For Check Positive Pay, will my outstanding issued checks be available in the new Digital Banking?
A: Yes, we will transfer your existing outstanding issued checks into Digital Banking. However, we recommend that you verify the information to ensure accuracy.
Q: Will the RDC system be changing?
A: No, there will be no changes to Remote Deposit Capture.
Q: Will I be able to process online wires on May 15th?
A: Yes, you will be able to continue submitting wires in the existing Online Banking system until the regular cutoff of 3:15 PM.
Note: Any scheduled (future dated wires) will need to be re-submitted. Please take note of any future-dated wires to re-create them on the new system.
Q: Will my existing wire templates be available on the new system?
A: Yes. Wire templates will be available in Digital Banking. We encourage you to review your templates for accuracy prior to May 15th.
Q: Are there new wire cutoff times?
A: No, wire cutoff times remain the same.
Q: What resources are available to learn business components of the new Digital System?
A: Please visit the Digital Banking Resource Page and click on the “Video Training” tab at the bottom. For additional help, please contact your local branch or Relationship Manager.
Please note that not all action items in the checklist below may be applicable to you. This checklist is provided as a reference tool only and may not capture every update or impact related to the conversion. We strongly encourage you to review the full conversion guide to ensure you understand all changes that may affect you or your business.
✔ Action Item Quick Navigation Tips
☐ Verify contact info is up to date: Self Service > Self Administration > Personal Preferences
☐ Download ACH batch and wire history: Move Money > ACH Transfers/Wire Transfers > History
☐ Download list of recurring/scheduled transfers: Move Money> ACH Transfers/Wire Transfers > Scheduled
☐ Complete Quicken/QuickBooks transaction download, if applicable. Refer to guides for instructions.
☐ Contact your Branch or Relationship Manager with questions.
✔ Action Item Quick Navigation Tips
☐ Log into new Digital Banking Login
☐ Update/Download new mobile app Visit your App store
☐ Review & re-establish alerts: Settings > Alerts
☐ Review/Re-establish recurring transfers: Transfers & Payments > Online Activity
☐ Reconnect QuickBooks, if applicable; refer to guides for instruction.
☐ Review/Update ACH & Wire templates: Business Banking > Payments > Templates
Q: When do I start using the new Digital Banking?
A: The new Digital Banking will be available beginning May 18, 2026, at 9 AM.
Q: What are the new login instructions?
A: Use your existing User ID (Login ID) and password to begin the login process.
Q: Are there minimum browser requirements for the new Digital Banking system?
A: Yes. Use the current and previous two major versions of Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge.
Q: Will my existing account nicknames transfer to the new Digital Banking?
A: Yes, account nicknames will transfer to the new system.
Q: Will historical transactions be available on the new Digital Banking?
A: Yes, 3 years of historical transaction data will be available.
Q: Will historical eStatements be available in Digital Banking?
A: Yes, your historical eStatements will be available on the new Digital Banking. The system will display up to 18 months of historical eStatements.
Q: Will recurring internal transfers move to Digital Banking?
A: Recurring internal transfers will move to a drafted status in the new Digital Banking. You will need to review the details of the transfer and approve the transfer to restart the recurrence.
Q: Will future dated (scheduled) transfers move to Digital Banking?
A: Yes, transactions scheduled to occur after May 15th will be converted.
Q: Will my existing Stop Payments transfer to Digital Banking?
A: Stop Payments are saved in our core system. Any new and future stop payments will be viewable online.
Q: How long will Stop Payments remain in effect in Digital Banking?
A: Existing Stop Payments will convert with their existing expiration dates.
Q: Will my existing notifications and alerts transfer to Digital Banking?
A: After May 18th, login to review and reestablish your alert options.
Q: Will my Bill Pay change?
A: Yes. You can access the new Bill Payment service by logging into Digital Banking and selecting “Bill Payment” under the “Payments & Transfers” tab. Your existing activity, payees and 18 months of history will be available.
Q: Will I have access to the existing Online Banking system after Go-Live?
A: No. As of May 15th at 5 PM, the existing Online Banking system will unavailable.
Q: Who can I contact for help?
A: For questions, please reach out to your local branch.
Q: When will the existing Mobile Banking app be unavailable?
A: The existing Mobile Banking app will be unavailable beginning at 5 PM on May 15th. The cutoff time for mobile deposits that day will be 4 PM.
Q: When can I use the new Mobile Banking app?
A: Your new Mobile Banking app and services will be available at 9 AM on May 18th.
Q: How do I access the new Mobile Banking app?
A: Beginning on or after May 18th, log into the new Mobile Banking app using the same credentials as your Digital Banking.
Retail and Small Business Clients
Q: Will my external transfers carry over to the new Digital Banking system?
A: Yes, any previously scheduled external transfers or linked external accounts will carry over.
Welcome to your new Digital Banking experience! The homepage offers quick and impactful information at a glance. For a deeper dive into functionality, customizable features, and tools that will help you manage your finances quickly and easily, please explore the help guides and resources throughout the Digital Banking webpage.
Transfers & Payments is where you can make or schedule transfers to other accounts at Premier Bank, as well as make loan payments.
Transfer Money
Use this tile to transfer between your own accounts. Transfers can be future dated and scheduled with variety of frequencies. If you have a line of credit, this is where you can advance funds.
Loan Payment
In this tile, you can easily schedule either single or reoccurring loan payments. You can also find important details about your loan here such as next payment date, current payment amount due, etc.
Account to Account Transfer
You can transfer money to someone else that banks with Premier Bank. Transfers can be set up as one-time only, or they can be recurring and future dated.
Account Management
Online Activity
Your online specific activity can also be viewed, filtered, sorted, downloaded or printed here.
The Business Banking tab offers tools that help you move money, combat fraud, manage permissions and limits on your account, as well as monitor activity with a host of new reporting options.
Positive Pay
Take control of fighting fraud by monitoring the checks and ACH items clearing your account. The new addition of “Payee Match” further reduces the chance that a fraudulent or washed check clears your account without you knowing about it.
Payments
The Payments hub contains a robust and powerful set of tools where you can initiate ACH transactions and Wire payments.
ACH Pass-Thru
With a few clicks, the ACH Pass-Thru tile provides the ability to easily import a multi-batch Nacha formatted file.
Wire Activity
This tile allows you to view, filter and sort incoming and outgoing wire activity using several filtering options.
Recipients
Add, manage and view payment history for your ACH and Wire recipients here.
Reports
Ther are new options for fast and impressive insight into all the activity in your business. Create, schedule, run, and save reports to stay current with your finances. The reports that you create can be specific to your user, or they can be shared and accessed by other users with the company.
Policies
Manage permissions for transactions, features, and accounts at a company-wide level.
Users
If you have multiple users for your business, you can manage permissions for each user here.
Account Services is a self-service center for eStatements, ordering your own checks, stopping payment on checks and seeking help for Digital Banking topics.
View eStatements
View and download statements for multiple accounts all at once and faster than ever.
Stop Payment
You can quickly and easily stop payment on a single check or a range of checks.
Deluxe Check Reorder
If you’ve placed an order through Deluxe with us before, you can now place reorders yourself. You’ll be rerouted to the Deluxe website where any previous orders will be populated to expedite the reorder process.
Locations
This tile will reroute you to our website where you can see all of our branch location information.
Help
Using this tile will reroute you to a website hosted by our vendor. There you’ll find a tremendous amount of content and insight into Digital Banking functionality.
The Settings menu allows you to create and manage alerts, manage security, and set preferences for how your digital experience displays.
Alert Settings
Create alerts for different kinds of transaction activity and the frequency with which you would like to receive them. Delivery options include email, phone call, text, and secure message.
Update Password
Change your password for Digital Banking
Update 2-Factor Authentication
Update the delivery methods for 2-Factor Authentication to access your account and keep it secure.
Update Login ID
Update your login ID for Digital Banking
Contact Us
There are a number of different options to get in touch and let us know how we can help you
Account Preferences
Organize accounts in a specific order, add an account nickname, and select which account details to display on the homepage.
Homepage Preferences
Toggle quick links on and off for your homepage experience. Options include a Quick Transfer tool, your Favorite Reports, and a hub for any outstanding transaction approvals.
Accessibility
Enable a high contrast mode for an enhanced viewing experience.
Send and receive secure messages with Premier Bank. You can securely send a message to a specific department and include attachments.
Click here for in-depth training videos.
Welcome to your new Digital Banking experience! The homepage offers quick and impactful information at a glance. You can view accounts, use Quick Transfer, view overall account relationship activity, and even import accounts from other financial institutions for an aggregated display, all in one location!
For a deeper dive into functionality, customizable features, and tools that will help you manage your finances quickly and easily, please click through the help guides on this webpage and explore the tabs across the top of Digital Banking.
This is the money movement section. You can transfer funds to other accounts at Premier Bank, make a loan payment, or pay a bill using Bill Pay.
Transfer Money
This tile is used to transfer between your own accounts. Transfers can be future dated and scheduled with a variety of different frequencies.
Loan Payments
Easily schedule and make loan payments here. Review available loan details and payment options prior to making your payment.
Account to Account Transfer
Transfer money to someone else that banks with Premier Bank. Transfers can be set up as one-time only or they can be recurring and future dated.
Pay with Bill Pay
Our new and improved Bill Pay makes it easy to schedule payments and manage the businesses that you need to pay. Don’t forget to check out our person-to-person payment option as well!
Manage External Accounts
You can connect accounts from other institutions to make transferring money between all your accounts quick and easy.
Online Activity
Your online activity can be viewed, filtered, sorted, downloaded or printed from this tile.
This is a self-service center for eStatements, ordering your own checks, stopping payment on checks and seeking help for Digital Banking topics.
View eStatements
View and download statements for multiple accounts all at once and faster than ever.
Stop Payment
You can quickly and easily stop payment on a single check or a range of checks.
Deluxe Check Reorder
If you’ve placed an order through Deluxe with us before, you can now place reorders yourself. You’ll be rerouted to the Deluxe website where any previous orders will be populated to expedite the reorder process.
Direct Deposit Switch
ClickSWITCH is a tool within online banking that provides a centralized location to easily and securely update the checking and savings accounts associated with your direct deposits and automatic payments.
Locations
This tile will reroute you to our website where you can see all of our branch location information.
Help
Using this tile will reroute you to a website hosted by our vendor. There you’ll find a tremendous amount of content and insight into Digital Banking functionality.
The Settings menu allows you to create and manage alerts, manage security, and set preferences for how your digital experience displays.
Alert Settings
Create alerts for different kinds of transaction activity and the frequency with which you would like to receive them. Delivery options include email, phone call, text, and secure message.
Update Password
Change your password for Digital Banking.
Update 2-Factor Authentication
Update the delivery methods for 2-Factor Authentication to access your account and keep it secure.
Update Login ID
Update your login ID for Digital Banking.
Contact Us
There are a number of different options to get in touch and let us know how we can help you.
Manage Accounts
You may select up to five favorite accounts to display on the homepage. Move the accounts to your desired display order and add a nickname to help distinguish between accounts.
Statement Delivery
You can change your statement preferences between paper statements and eStatement. You can also manage the email you’d like eStatements delivered to. Please review the Statement Delivery Disclosure and your account Terms and Conditions for any applicable paper statement fees.
Financial Tools
This is a new capability in Digital Banking. Once enrolled in Financial Tools you can view your accounts held outside Premier Bank within your Premier Bank profile. This allows you the ability to review your spending snapshot, create a budget, check spending trends, cash flow, net worth, and create a plan to pay down outstanding debts.
Accessibility
Enable a high contrast mode for an enhanced viewing experience.
Address Management
Here you’ll be able to manage physical and mailing addresses and update other contact information.
The Messages center is where you can send and receive secure messages with Premier Bank. You can send a message to a specific department and include attachments.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
This link takes you to a third-party site that is not affiliated or controlled by Premier Banks and may not be as secure as the Premier Banks site. Premier Banks is not responsible for the products, services and content on the third-party site and is not endorsing or guaranteeing the products, information, or recommendations provided by the third-party. Please review the privacy information on the site as it may differ from the policies found on premierbanks.com.
